Online Order Enquiry

If you have a query pertaining to an order you have placed in the NatureCeuticals online store, please send us an email to and we will endeavor to respond within 24 hours.  

To expedite your search, perhaps we can assist you with one of the purchase-related questions below: 

How long will delivery of my order take?

Orders can usually be expected to be delivered within ten working days (Monday to Friday, excluding public holidays). If it is past this time, please email us to let us know. 

I would like to cancel/amend my order.

We kindly request that you send us an email to, noting 'Order Cancellation' in your subject reference. 

Could I use an Online Gift Card in a NatureCeuticals stockists?

Online Gift Cards can only be used in the online store; they will not be accepted by our stockists. 

Could I place an order over the phone?

We do not have a call center at this stage.  However, you can send us an email with your inquiries to and we will endeavor to respond to you within 24 hours.